What To Expect
If you are new to the spa environment or just new to the Golden Orchid, we wanted to provide you with some insight about what to expect when you come for a service.

Do I need an appointment?
Appointments are encouraged in order to provide you with a good day and time to meet your schedule. Walk-ins or same day appointments are welcome as well. If you need more time than is allotted, please let us know when booking the appointment. To get the most benefit from your treatment, we ask that first time guests arrive 15 minutes prior to the appointment for an initial consultation.

What if I need to cancel my appointment?
In order to provide our clients with superb service, we have limited the number of services we can perform in a day. People are on waiting lists for appointments and sometimes it takes weeks for them to get scheduled. For this reason, it is important for the Golden Orchid to implement traditional spa cancellation policies. To avoid a 50% cancellation fee, we ask that you provide us with 24 hours notice. Booking for spa packages and groups require a credit card to hold the reservation. A 50% fee will be charged for package and group cancellations with less than 7 days notice. All no-shows will be charged 100%.

What if I am late?
We understand that delays can occur that are beyond your control but we ask that you communicate them with us as quickly as possible. Because we do not want to disrupt the experience for clients that are scheduled after you, we will not extend your service time if it impacts the schedule of another client. You will be charged for the full service.

How long will I be at the Golden Orchid?
We do not rush our clients so please plan to stay and relax with us. In the menu we have listed approximate times for services. The service times may vary based on the customization required for your individual needs.

Should I tell anyone about my physical, medical or allergy concerns?
Upon arrival at the spa, you will complete a health history questionnaire to assist the Service Provider in giving you the best possible experience and to assure maximum safety and comfort. We encourage you to share your personal health concerns that may affect your spa experience.

Why does everyone ask me if I want water?
We will offer water throughout your stay with us because most services involve massage movements which move the toxins in the body. It is critical to flush these from the system so extra water should be consumed throughout the day of a service.

What do I wear to a spa?
During your service you will be provided with any necessary cover-ups. All services are done discreetly. In most cases, you will remain in your treatment room. If you are spending the day with us for multiple services that require you to change rooms, we will be provide you with a robe and slippers. Many services involve scalp massage or facial products to be applied which will alter your hair style so please be prepared to bring brushes, hair clips, hats, etc.. If you are having a pedicure, please remember to bring flip-flops so that you can give your toes more time to dry. We also offer flip-flops and scarves for sale in case you forget.

What services can I enjoy if I am pregnant?
Please check with your doctor before having any spa service. We have trained Pregnancy Massage Therapists on staff but we advise that, for the safety and well being of the baby, no massage be done during the first tri-mester. We do not suggest body wraps of any kind for a pregnant women because the service involves heat. Facials, manicures and pedicures, waxing and pregnancy massage are all options. Be sure to inform your service provider that you are pregnant.

Will someone try to sell me products during my spa visit?
The staff at the Golden Orchid is dedicated to assisting our clients in obtaining the results they desire. While our services are exceptional a home treatment will continue the experience long after the service. For the best results, the Golden Orchid Service Provider will suggest tools to help you build upon your experience. You are not obligated to purchase the products during your service.

What is customary gratuity?
It is customary in this industry, as is in many personal service industries, to provide gratuity to service providers as an expression of satisfaction with their service. But we in no way mean to suggest that it is expected. We have found that many of our clients intend to include gratuity in their payment but are so relaxed that they forget and go back later and provide it. We recognize this to be a delicate topic so we implemented specific guidelines to handle it with care. To reduce any suggested pressure or obligation, your service provider will never ask for gratuity but the front desk staff will offer to add it to the charges. The decision is completely up to the client. If a client does not wish to include a gratuity, they are welcome to just indicate it has been taken care of and no more questions will be asked. The customary amount is 15%-20%.